My van had some damage on the bumper due to a hit and run. I brought it in for repair. ICBC agreed to cover the cost of repairing the dent. The van is 10 years old so has some prior dings and scratches on the bumper. Norgate was able to find a used bumper and paint it up so the front end looks like new. I was very impressed by the service. My car had some damage to the dash/glove box area due to a thief looking for money. I had ignored it for months. But after the great service on my van, I thought I would have Norgate take a look at it. They repaired the damage for a very reasonable cost, less than I was expecting. On top of that, they detailed my car before I picked it up, I think they even armour alled my key fob. I drove home with a big smile, feeling like I had a new car. Amazing service and attention to detail.